NextRequest pricing: what agencies pay
CivicPlus, which sells NextRequest, does not publish a price list. These are the prices that agencies’ own records show, each linked to the document. CivicRecordsOnline publishes its price: $99 to $499 a month, with the redaction tools in every plan.
How much does NextRequest cost?
CivicPlus does not publish NextRequest’s price; it quotes each agency. Agency records show $9,875.64 a year for NextRequest Standard in Stanwood, Washington, rising 3 percent a year, and $37,515 to $39,391 a year in Berkeley, California. A 2025 quote to New Haven, Indiana was $18,750 for NextRequest together with two other CivicPlus products.
NextRequest prices in agency records
| Agency | State | Period | Amount | What it covers | Source |
|---|---|---|---|---|---|
| City of Stanwood | Washington | Order from April 2024, five-year schedule | $8,691 in year 1; $9,875.64 in year 2 | NextRequest Standard for up to 10 admin users and 2 TB, rising 3% a year to $10,791.38 in year 5 | CivicPlus order Q-66140-1 |
| City of New Haven | Indiana | April 2025 | $18,750 | A CivicPlus quote covering NextRequest and two other CivicPlus products | Board of Public Works and Safety agenda, April 15, 2025 |
| City of Berkeley | California | Fiscal 2022 and 2023 | $37,515 and $39,391 | The yearly software license for the city’s NextRequest system | City council report, March 30, 2021 |
| City of New Orleans | Louisiana | 2015 | About $19,000 | One year of NextRequest, as reported by The Lens | The Lens, July 26, 2016 |
How NextRequest is priced
- Each agency gets its own quote. CivicPlus’s product page lists no price.
- Plans are sold by size: Stanwood’s NextRequest Standard covers up to 10 admin users and 2 TB of storage.
- Setup is a one-time fee: $1,500 for NextRequest Standard implementation in Stanwood’s order, offset in the first year by a $2,397 discount.
- The yearly fee rises 3 percent a year in that order, and the term renews automatically unless the agency gives 60 days’ notice.
- Some quotes bundle NextRequest with other CivicPlus products, as New Haven’s did.
What CivicRecordsOnline costs
The price is the same for every agency and it is on this page. Redaction tools are in every plan, with no per-user license and no implementation fee: $990 to $4,990 for a year.
District
$99/mo
$990/yr
Special districts, school districts and small towns.
- 300 included requests per year
- 5 staff seats
- 100 GB document storage
- Full redaction suite, request portal and released records library
- Built-in helpdesk for your team
- Request history import from your old system
- Sign in with Microsoft or Google
Town
$199/mo
$1,990/yr
Growing clerk offices and small counties.
- 1,500 included requests per year
- 15 staff seats
- 500 GB document storage
- Video and audio files up to 500 MB each
- Everything in District
- Custom request forms
- Custom email sending domain
- Email delivery tracking
- Sent email log
- Priority helpdesk queue
City
$299/mo
$2,990/yr
Active city halls and county offices.
- 3,000 included requests per year
- Unlimited staff seats
- 2 TB document storage
- Video and audio files up to 2 GB each
- Everything in Town
- Ask departments for records, with search sign-offs
- Defense file: a court-ready PDF of any request
- Time and cost reports for budget hearings
- Optional one-time import of your old system's files
- Advanced reporting
Metro
$499/mo
$4,990/yr
High-volume consolidated agencies.
- Unlimited requests per year
- Unlimited staff seats
- 5 TB document storage
- Video and audio files up to 10 GB each
- Everything in City
- Hot topics: answer many requests at once
- Media heads-up for your PIO
- Custom reports
Running past your plan's yearly request count never blocks intake - the public can always file. Admins see usage warnings in the app, and if usage reaches the plan's yearly count and stays there for 30 days, the subscription moves up to the next plan and every administrator is notified of the change. No paid redaction module, no setup fee, no annual contract required. Prefer to pay by yearly invoice? Email billing@civicrecordsonline.com.
Common questions
How much does NextRequest cost?
CivicPlus does not publish NextRequest’s price; it quotes each agency. Agency records show $9,875.64 a year for NextRequest Standard in Stanwood, Washington, rising 3 percent a year, and $37,515 to $39,391 a year in Berkeley, California. A 2025 quote to New Haven, Indiana was $18,750 for NextRequest together with two other CivicPlus products.
Does NextRequest charge a setup fee?
In Stanwood, Washington’s 2024 order, yes: NextRequest Standard implementation was $1,500, offset that year by a $2,397 first-year discount. The yearly fee then rises 3 percent a year.
Who sells NextRequest?
CivicPlus. NextRequest is sold alongside CivicPlus’s other government software, and some quotes bundle it with other CivicPlus products.
Is there a NextRequest alternative that publishes its price?
CivicRecordsOnline publishes its price: $99, $199, $299 or $499 a month, or ten times the monthly price for a year. Instant Privacy Scan and the other redaction tools are in every plan with no per-user license, no annual contract is required, and its importer reads NextRequest’s export directly.
Compare the options
Pricing disclosure. NextRequest figures were checked on October 26, 2026, against the documents linked above, and CivicRecordsOnline’s plan prices against the current product. Contract terms vary by agency and change over time. Confirm current NextRequest pricing with CivicPlus.
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