Terms of Service

1. The Service

CivicRecordsOnline is a cloud-based software platform for managing public records requests. The service is designed for use by municipal government agencies and their staff.

2. Eligibility

The platform is intended for use by authorized employees or representatives of government agencies. By subscribing, you confirm that you are authorized to enter into this agreement on behalf of your agency. CivicRecordsOnline is not available to agencies in every state; availability is shown at sign-up.

3. Free Trial

New government agencies may start a 14-day free trial of the full platform. Most eligible agencies with a .gov email open immediately; other agencies are reviewed and typically approved within one business day. No payment method is required to begin the trial. If you do not subscribe by the end of the trial, your workspace is paused — your data is kept and is not deleted unless you ask us to delete it.

4. Your Account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at security@civicrecordsonline.com if you suspect unauthorized access.

5. Your Data

You retain all rights to the data you enter into CivicRecordsOnline. We do not claim ownership of your records, documents, or agency information. We access your data only as needed to provide, maintain, and improve the service. Your records data is never used to train external AI models.

6. Data Export and Deletion

You may export your data at any time during your subscription. If you cancel, we will provide a complete data export upon request and delete your data from our systems within 30 days of your request, unless we are required by law to retain it.

7. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to other users' accounts or data
• Interfere with or disrupt the service's infrastructure
• Reverse engineer, decompile, or disassemble any part of the platform

8. Pricing and Payment

Subscription fees are billed monthly or annually as stated at the time of purchase. We may change pricing with 60 days' notice. Price changes do not apply to the current billing period. Public-records fees owed by residents are collected through your own city systems.

9. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

10. Service Availability

We aim to keep CivicRecordsOnline available 99.9% of the time. Scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by circumstances beyond our reasonable control.

11. Disclaimer of Warranties

The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You remain responsible for your agency's compliance with the public-records laws that apply to you; CivicRecordsOnline supports your records process and does not provide legal advice.

12. Limitation of Liability

To the maximum extent permitted by law, PALDAM LLC's total liability for any claims arising from your use of the service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

13. Indemnification

You agree to indemnify and hold harmless PALDAM LLC from claims, damages, or expenses arising from your use of the service or your violation of these terms.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions stay in full effect, and the unenforceable provision will be applied to the fullest extent permitted by law.

15. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

16. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Sacramento County, California.

17. Contact

PALDAM LLC
2108 N St, Ste N
Sacramento, CA 95816
hello@civicrecordsonline.com