Accessibility Statement
Effective date: September 1, 2026 · Version 2026-09-01
PALDAM LLC is committed to making CivicRecordsOnline usable by people with disabilities. We design and test the public-facing product with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our current target. This Statement describes our ongoing efforts; it is not a certification, warranty, or representation that every page, feature, agency configuration, or uploaded document conforms in every circumstance.
Our work
We use semantic page structure, headings, landmarks, visible focus, labeled controls, keyboard-operable workflows, and color-contrast requirements in the product design system.
We include automated accessibility checks in development and treat confirmed barriers in PALDAM-controlled product code as defects according to severity and practical impact.
We supplement automation with targeted manual review because automated tools cannot establish complete conformance.
Agency content and configuration
Each subscriber agency controls its portal notices, forms, links, uploaded records, scans, images, release documents, and publication choices. The agency is responsible for the accessibility and effective communication of that content. CivicRecordsOnline does not automatically make an inaccessible source document accessible; OCR or selectable text may improve usability but does not establish conformance.
Known practical limitations
Scans, handwriting, photographs, complex tables, third-party files, malformed PDFs, and redacted documents may lack reliable reading order, alternatives, tags, or a usable text layer. Linked third-party services are outside PALDAM's control, and assistive-technology combinations may behave differently. The agency remains responsible for an accessible alternative or other effective communication for its records and services.
Report a barrier
Email accessibility@civicrecordsonline.com with the page address, what you were trying to do, the barrier you encountered, your browser or assistive technology if you wish to share it, and your preferred contact method. Do not email confidential records or unnecessary sensitive information. PALDAM will review reports and respond as reasonably practicable. For an inaccessible released record, portal notice, form question, or other agency-supplied content, contact the agency shown on that portal; PALDAM may also forward the report to the agency when appropriate.
Relationship to agency obligations
The U.S. Department of Justice's Title II web rule generally requires state and local government web content and mobile apps — including content supplied through arrangements with vendors — to meet WCAG 2.1 Level AA by the applicable compliance date, subject to the rule's terms and exceptions. The agency remains legally responsible for its services, programs, content, reasonable modifications, and effective communication. Nothing on this page is legal advice or transfers that responsibility to PALDAM.
This page is informational. It describes current practices, is subordinate to the Terms of Service, and does not create independent warranties or contractual commitments.